Customer Support Executive Internship in Bangalore at Betsol

Betsol is hiring for the role of Customer Support Executive!

Responsibilities of the Candidate:

• Providing timely and effective resolutions to our customers on support queries via chat or voice channels.
• Responding to customers efficiently and professionally.
• Meeting expectations regarding productivity as defined by the process or manager.
• Escalating necessary cases to the right level within the defined LOB (Line Of Business)
• Ensures compliance with all company and departmental policies, procedures, and guidelines.
• May be required to perform other tasks as requested, assigned, or directed.
• Focus on achieving 100% customer satisfaction and fully responsible for delighting customers with satisfactory service levels.

Requirements:

• Self-motivated with excellent communication skills with experience in US-based voice process.
• Innovative and self-starter.
• Ability to work with minimum supervision.
• Flexibility to work extended hours with minimal notice during high volumes.
• Demonstrated ability to work in a fast-paced environment.
• Ability to provide responses for simple to complex queries and deliver customer delight.