Customer Support Executive Job in Bangalore at Vyapar Private Limited

Vyapar is hiring for the role of Customer Support Executive!

Responsibilities of the Candidate:

• Attend incoming customer calls take appropriate action for each call and ensure there are no escalations in the service provided
• Answer calls timely ensuring adherence to the process standards
• Follow up customer calls wherever necessary 
• Attend mandatory training sessions to stay updated on product or company policy changes 
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Follow established processes and procedures to maintain service quality

Requirements:

• Experience: 1 to 4 years or Freshers can also apply (2023 pass out)
• Any Graduate
• Proven experience in a customer support role, preferably in an inbound call center environment
• Proficient in relevant computer applications
• Having accounting knowledge is a plus
• Excellent communication and active listening skills