Customer Support Executive Job in Mumbai at PayU

PayU is hiring for the role of Customer Support Executive

Responsibilities

• To assist our customers with a loan-boarding process which includes queries like How to apply for a loan from the mobile App, Documentation Required, etc & also queries post loan disbursal like How to pay EMI, how to foreclose the loan, etc.
• Customer Support Executive’s responsibilities include resolving customers queries, recommending every possible solution, and guidance of all the available features and functionalities of our products.

Requirements

• Experience as a Customer Support Executive or similar escalation handling role for more than a year.
• Experience in Call/Email support.
• Analysing information, Excellent communication, and problem-solving skills.
• Multi-tasking abilities.
• Organisational & Time management abilities.
• Patience when handling tough cases.
• Familiar with CRM software and remote support tools.
• Regional language know candidates will add additional advantages (Language: Tamil, Telugu & Kannada).
• 9 hours shift (including 1 hour break) between 9 am to 9 Pm.
• Working from Office, 6 days working in a week.
• Rotational work offs.