Customer Support Executive Job in Bengaluru at Livspace

Livspace is hiring for the role of Customer Support Executive!

Responsibilities of the Candidate:

• Answering calls, emails, and chats to guide customers about Livspace design services and products for end-to-end home design projects as per the SLA and TAT.
• Assisting customers while they shop online; guiding them on the best design products for their homes.
• Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries
• Following up to ensure that appropriate action has been taken on customer requests and complaints
• Escalating unresolved customer requests, passing on grievances to higher departments for further investigation and clarification
• Making reminder calls to clients, send follow-up emails, and schedule appointments
• Making Feedback calls to customer
• Performing other duties as assigned.

Requirements:

• Minimum Graduation or similar
• 1-3 years of relevant experience
• Good working knowledge about home interior design and products would be an added advantage
• Great written and verbal communication skills
• Good listener with active problem-solving skills
• Good interpersonal and analytical skills
• Flexible with work timings/ schedule and availability
• Knowledge of social media platforms
• E-commerce experience is a bonus
• Multitasker with the flexibility to work in different work roles.
• Prior experience working with CRM tools such as Zendesk or Freshdesk would be an added advantage

Livspace is Asia’s largest and fastest-growing omni-channel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners — from design to managed last mile fulfilment for all rooms in a home. The platform has organised a fragmented industry, bringing together designers, brands, manufacturers and contractors to enable an eCommerce-like trusted and predictable experience.