Customer Support Engineer II - Database Support Job at Fivetran

Fivetran is hiring for the role of Customer Support Engineer II - Database Support!

Responsibilities of the Candidate:

• Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, impending escalations and case resolution.
• Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
• Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents.
• Develop, tests and document workarounds for product tickets reported
• Communicate with engineering to report and investigate customer issues
• Contribute solutions to the knowledgebase
• Collaborate and provide guidance, and training to other team members
• Act as Subject Matter Experts (SME)
• Collaborate with teammates on technical and non-technical projects.

Requirements:

• Excellent working knowledge in Databases(Oracle, SQLServer and/or, MYSQL, Postgres). Working knowledge in replication is an additional plus.
• Advance level of database experience which includes knowledge of security, performance tuning, backup & recovery, and database query and/or advanced DBA experience on any relational database
• Advance knowledge of Networking such as latency issues, debug errors in connection issues
• Strong Unix or Linux OS experience
• Strong Application development or Enterprise support experience
• Excellent analytical, problem-solving, and interpersonal skills
• Proactive anticipation skills to prevent potential customer issues
• Positive attitude that leads toward successful outcomes
• Solid understanding of data Warehousing fundamentals and concepts
• Independent, self-motivated, and quick learner