Customer Support Coordinator Job in Mumbai at Danaher

Danaher is hiring for the role of Customer Support Coordinator!

Responsibilities of the Candidate:

• Work closely with the National Service Manager and Service Leadership Team.
• Monitor KPIs for service function, generating and analyzing relevant reports for the same, taking necessary measures at various phases of implementation – including facilitating DM calls for tracking progress and success of the processes.
• Manage and coordinate service contract renewals and end-of warranties proposals with customers.
• Monitor and control Service Parts requirements for FSEs and Direct Customer shipments. Manage parts order (normal, Mayday & HP) and Min-Max.
• Operate on and explore the usage of advanced technological tools such as Service Max, and Power BI.
• Participate actively in and work for process audits under ISO 9001:2015.

Requirements:

• The essential requirements of the job include:
  • Technical or Administrative qualification – Minimum Graduation Level of any stream.
  • Minimum 1 – 3 years experience in service call handling, and customer coordination.
  • Advanced expertise in MS Excel, and PPT.
  • Understanding of Service & Maintenance Process flow and dispatch and ability to work in a team environment.
  • Good command of the English language; along with polished communication skills.
• It would be a plus if you also possess previous experience with:
• • Oracle  / Service Max for call handling.
  • Organization having ISO certification.
  • Power BI.