Customer Support – Business Services Associate Internship in Hyderabad at Tide

Tide is hiring for the role of Customer Support- Business Service Associate!

Responsibilities of the Candidate:

• Juggling priorities to ensure that members get a level 2 support experience – means time is of the essence, and detailed product knowledge is vital.
• Spotting and noting patterns is second nature to you, and you’re always ready to highlight areas that can be improved in terms of product or member experience. 
• Getting to grips with brand-new features that will streamline payment processing for members and their clients. 
• Delivering valuable feedback to Product and Operations Managers on a consistent basis.
• Exploring data and aiding with reporting to track the performance of products and services. 

Requirements:

• You have exceptional spoken and written English skills.
• You are comfortable using industry tools like ticketing CRMs, GSuite, Jira, and Excel.
• You are confident talking with our members (over all channels – phone, chat, email) to help them get the most from their business current accounts and products and suggest others that they might benefit from.
• You enjoy finding innovative ways to solve complex problems.
• You are always on the lookout for recurring issues and help create new workflows to solve them.