Customer Support - Brand Protection Analyst Job in Gurgaon at Shopclues.com

Shopclues is hiring for the role of Brand Protection Analyst!

Responsibilities of the Candidates:-

• Review of product listing, images videos for identifications of potential intellectual property infringement or violations (trademarks, copyrights patents) as per portal policies.
• Handling of escalations on brand product listings, aiming to reduce legal risks.
• Proactive sanity to be done on the portal to detect infringing, unauthorized, and counterfeit product listings utilizing various keywords for each brand and also referring to SOP.
• Enabling easy search by approving the authentic products with correct tagging of brands and categories.
• Confirming the authorization of the products by matching product, brand name and brand authorization with the authorized approved list.
• Take down the non-compliant products from the portal to ensure a safer shopping environment for users by referring the SOP and procedures set by the portal.
• Monitor and review merchant uploaded content (including images, and videos) for identification of intellectual property violation if any.
• Collaborate with fraud and content moderation team to identify and mitigate fraudulent activities and ensure the platform remains secure for all users.
• Maintain high standards of content quality and integrity by conducting regular audits and providing feedback for continuous improvement.
• Ensure a safe and positive user experience by swiftly addressing any harmful or inappropriate content.
• Adherence of SLA as per the policies

Requirements:

• Education: Bachelor’s degree in a related field (B.Sc./BCA/B.tech/BBA)
• Min. 1-3 years of Prior experience as a Brand analyst, particularly in a commerce company.
• Excellent Knowledge of global brands (Apparel/Beauty/Electronics/Automotive/Tools/Toys etc.).
• Familiarity with brand management systems and moderation tools.
• Good Understanding of global (USA, LATAM, and EU) content policies and regulations.
• Excellent communication skills, both written and verbal.
• Good knowledge of MS Excel and outlook
• Ability to maturely handle sensitive and potentially disturbing content.
• Ability to work in a fast-paced, high-pressure environment.