Customer Support Associate Job in Tirunelveli at Gove Enterprises
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Customer Support Associate
Gove Enterprises
Full Time Job
Not Disclosed
0-1 years
Posted 18 days ago
Location
- Tirunelveli
Skills Required
- Microsoft Excel
- SQL
- Data Analysis
- Documentation
About this Job
Gove Enterprises is hiring for the role of Customer Support Associate!
Responsibilities of the Candidate:
- Quality Monitoring
- Review customer support calls, chats, and emails
- Check communication accuracy, tone, professionalism, and process adherence
- Validate the correctness of information shared with customers
- Error Identification and Analysis
- Identify gaps in customer handling, documentation, or behaviour
- Highlight recurring issues and errors with clear observations
- Support the team in improving quality scores
Requirements:
- Strong logical and analytical skills
- Good listening and learning ability
- Attention to detail and error-spotting skill
- Excellent communication skills
- Excel knowledge – Mandatory
- Basic SQL – Required
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Gove Enterprises
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