Customer Support Associate Job in Mumbai at Sutherland Global
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Customer Support Associate
Sutherland Global
Full Time Job
Not Disclosed
0-2 years
Posted 30+ days ago
Location
- Mumbai
Skills Required
- Customer Support
- Customer Service
- Communication Skills
- Documentation
About this Job
Sutherland Global is hiring for the role of Customer Support Associate!
Responsibilities of the Candidate:
- Be the primary point of contact for our Business-to-Business customers through Calls, Email & Chat.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Requirements:
- Good verbal and written communication skills in English.
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (Voice, email & Chat).
- High school diploma or equivalent and above.
- 0–2 years of experience (freshers welcome!).
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Sutherland Global
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