Customer Support Associate Job in Bengaluru at ContactPoint 360

ContactPoint360 is hiring for the role of Customer Support Associate!

Responsibilities of the Candidate:

• Handle inbound and/or outbound customer interactions via phone, email, or chat.
• Provide timely, accurate, and professional responses to customer inquiries.
• Identify customer needs and offer appropriate solutions or escalate when required.
• Maintain detailed and accurate records of all interactions in the system.
• Meet performance metrics including quality, efficiency, and customer satisfaction.
• Collaborate with team members and cross-functional departments to resolve complex issues.
• Continuously strive to improve customer experience through feedback and best practices.

Requirements:

• Bachelor’s degree or equivalent qualification.
• 0–2 years of experience in customer service, BPO, or a contact center environment (freshers are welcome).
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Strong problem-solving and active listening abilities.
• Flexible to work in rotational shifts, including weekends if required.
• Proficiency in basic computer applications and CRM tools.