Customer Support Associate Job in Bangalore at Nova Benefits
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Customer Support Associate
Nova Benefits
Full Time Job
3L-3.5L per annum
1-3 years
Posted 30+ days ago
Location
- Bangalore
Skills Required
- Cold Calling
- Customer Experience
- Customer Relationship Management
- Analytical skills
- Time management skill
About this Job
Nova Benefits is hiring for the role of Customer Support Associate!
Responsibilities of the Candidate:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Escalate unresolved issues to the appropriate internal teams
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information, and handling angry clients, as needed.
- Helping the clients with insurance claim process information and queries
- Helping the internal claims team in following up with the clients to complete the claims process
- Utilizing software, databases, and tools appropriately.
- Understanding and striving to meet or exceed individual metrics while providing excellent consistent customer service.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Adhering to all company policies and procedures.
Requirements:
- 1-3 years customer-facing experience
- Excellent Verbal and Written communication skills
- Insurance industry work experience will be preferred
- Willing to work in rotational shift
Eligible Degrees
+94 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Nova Benefits
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