Customer Support Associate Job in Hyderabad at Tide

Tide is hiring for the role of Customer Support Associate!

Responsibilities of the Candidate:

• Make outbound calls to customers and collect required information
• Use chat, phone, and email to ensure proper communication
• Juggle priorities to ensure that members get outstanding support experience means time is of the essence and detailed product knowledge is vital. 
• Stay up to date on the general topics supported by the Member support team
• Help members understand what is required from them and keep them up to date throughout various stages of investigation
• Explore data and aid with reporting to track the performance of products and services. 
• Help demonstrate your values to new team members, supporting them with your wisdom and experience, and assisting with common back-office tasks.

Requirements:

• Excellent communication skills and a positive goal-oriented attitude
• Have a C1 level of spoken English
• Comfortable using industry tools like Kustomer, GSuite, and Jira
• Confident talking with our customers and walking them through difficult situations
• Always on the lookout for recurring issues and help create new workflows to solve them
• Have really strong organizational skills
• Spot and noting patterns are second nature to you, and you’re always ready to highlight areas that can be improved in terms of product or member experience
• Experience with KYC is a plus
• Have at least 1.5 years of experience working in International customer support on the inbound or outbound phone line