Customer Support Analyst-EUS Virtual Job in Hyderabad at Deloitte

Deloitte is hiring for the role of Customer Support Analyst-EUS Virtual!

• Focus on delivering world class customer service to every customer coming to the US Virtual Support.
• Install and configure firm-standard images on laptops & desktops.
• Interface with outside customers and vendors as required.
• Follow the direction of immediate supervisors or managers to implement new technology.
• Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.
• Provides Mobile Device deployment & support; activities include Technology support guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.
• Grows relationships with business users at all levels in the organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship.
• Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory.

Requirements:

• B. Tech, BE & Engineering Graduates
• Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point, Teams), Zoom, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, , Active Directory administration will be an advantage.