Customer Support Analyst Job in Bangalore at IQVIA RDS India Private Limited

IQVIA RDS India Private Limited is hiring for the role of Customer Support Analyst!

Responsibilities of the Candidate:

• Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
• Review client data requirements with the appropriate internal resources to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
• Follows IQVIA data verification protocols.
• Researches, analyzes, and responds to client inquiries that are routine in nature.
• Provides support to the team for client service meetings at customer sites.
• May produce ad-hoc studies on demand.

Requirements:

• Bachelor's Degree Req
• Two (2) years related work experience Req
• Experience in an IQVIA role preferred and pharmaceutical experience Pref
• Proficient in PC applications such as Excel
• Ability to communicate effectively with various levels in the organization (written and oral)
• Demonstrate problem-solving, analytical, and strong customer service skills
• Amenable to work in Mckinley Taguig
• Willing to work in graveyard shift.