Customer Support Administrator Job in Bangalore at SolarEdge Technologies Private Limited

SolarEdge is hiring for the role of Customer Support Administrator!

Responsibilities of the Candidate:

• Answer customer and internal calls regarding shipment status
• Proactive communication to customers regarding shipping delays/resolutions
• Follow-up on cases requiring more information from the customer
• Handle reimbursement inquiries/escalations/out of warranty
• Resolve shipment inquiries
• Create return shipping labels
• Coordinating with upper-level tech support colleagues on cases/shipments and ensuring accuracy/completion
• Complete part number updates/determine part number accuracy
• Communicate between technical support center and other supporting departments

Requirements:

• Educational qualification: Any Bachelor's / Undergraduate Degree
• 1-3 years of experience in an Administrator, Processor, Customer Support, or similar role preferred
• Expert in customer service principles and practices
• Proficient in excel and other Microsoft applications
• Advanced communication skills and the ability to stay calm in every situation
• Excellent accuracy with data entry and typing skills
• Knowledge of administration and clerical processes
• Ability to prioritize and manage several milestones and projects efficiently
• Strong analytical and problem-solving skills