Customer Support Job at Limeroad

Limeroad is hiring for the role of Customer Support!

Responsibilities of the Candidate:

• Deal directly with customers either by telephone or electronically using organizations products.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Maintain accurate record of discussions or correspondence with customers.
• Follow-up on customer interactions.
• Maintain customer databases.
• Direct unresolved issues to designated resource.

Requirements:

• Good verbal and written communication skills.
• Knowledge of relevant computer applications.
• Flexible attitude and ability to work under pressure there may be a requirement to work beyond normal working hours on certain occasions.
• Effective problem analysis and solving skills.
• Good interpersonal and relationship building skills.
• Work experience in E-commerce is not mandatory but preferable.