Customer Support Internship in Gurgaon at NIIT

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Address customer concerns and provide appropriate solutions or recommendations.
• Assist customers with product information, technical support, billing inquiries, and account management.
• Investigate and resolve customer complaints or issues to their satisfaction.
• Escalate complex or unresolved issues to higher-level support or appropriate departments for resolution.
• Document and track customer interactions and resolutions using a designated customer support software system.
• Collaborate with internal teams, such as sales, product development, and technical support, to ensure a cohesive customer experience.
• Participate in ongoing training and development to enhance customer support skills and knowledge.
• Educate customers on using products or services effectively to optimize their experience.
• Measure and monitor customer satisfaction through surveys, feedback, and performance metrics.

Qualifications:

• Excellent verbal and written communication skills; ability to convey information clearly and effectively.
• Strong analytical and problem-solving abilities to resolve customer issues efficiently.
• Ability to remain patient and empathetic when dealing with challenging customer situations.
• Proficiency in using computer systems, customer support software, and other relevant tools.
• Ability to work effectively within a team and collaborate with colleagues to achieve common goals.

The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 30 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.