Customer Support Job in Bangalore at Ace Armor Electronic Security Solutions

Key Responsibilities:

• Respond to customer inquiries via various channels (phone, email, chat, social media) in a professional and timely manner.
• Identify and assess customer needs, troubleshoot problems, and provide appropriate solutions or alternatives.
• Handle customer complaints and resolve issues to ensure customer satisfaction.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with internal teams, such as sales, marketing, and product development, to address customer concerns and provide feedback.
• Stay up to date with product knowledge, industry trends, and customer support best practices to provide accurate and relevant information to customers.
• Follow company policies and procedures while maintaining confidentiality of customer information.
• Continuously strive to improve customer support processes and suggest innovative ideas to enhance the customer experience.
• Meet or exceed individual and team performance targets, including response time, resolution time, and customer satisfaction metrics.
• Provide feedback to the management team regarding recurring customer issues or trends.

Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Empathy and patience to understand and address customer concerns effectively.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Proficiency in using customer support software, CRM systems, and other relevant tools.
• Basic technical knowledge to assist customers with troubleshooting.
• Strong teamwork and collaboration skills.
• Flexibility to work in shifts, including weekends and holidays, if required.

Monitoring round the clock 24 hours a day, 365 days a year to protect your Premises & Business.

24/7 Customer Monitoring Service Provider