Customer Support Job in Hyderabad at Focus On Career

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat or in-person in a timely and professional manner.
• Resolve customer complaints or issues by investigating the root cause and working with other teams, such as technical support, billing or sales to find a resolution.
• Escalate issues to the appropriate team or manager as needed to ensure timely resolution.
• Provide product and service information to customers and assist them in understanding and using the company's products or services.
• Proactively identify opportunities to improve customer service processes and procedures, and provide feedback to management on customer issues and trends.
• Follow up with customers to ensure their issues have been resolved and that they are satisfied with the outcome.
• Continuously improve customer service skills and knowledge of the company's products or services through training and education.
• Collaborate with other teams, such as sales and marketing, to improve the customer experience and identify opportunities for upselling or cross-selling.

Requirements:

• Excellent Communication Skills in English & Hindi. (Tamil, Kannada, Telugu).
• Strong communication and interpersonal skills, with the ability to effectively communicate with customers of all backgrounds.
• Ability to multitask and manage time effectively, while maintaining a high level of attention to detail.
• Excellent problem-solving skills, with the ability to think creatively and come up with innovative solutions.
• Proficiency in using customer relationship management (CRM) software and other relevant software applications.
• Ability to work independently as well as part of a team.
• Strong work ethic and willingness to go above and beyond to ensure customer satisfaction.
• Flexibility to work in shifts and weekends if required.
• Patience and empathy while handling difficult customer situations.
• Fluency in one or more languages other than English may be an advantage in certain industries or geographic locations.

Working Days:

• 6 Days Working (Rotational Week Off)
• Pure day shifts only/males Night Shift
• After 6month there will be increment based on their performance.