Customer Support Job in Mumbai at Pepperfry

Responsibilities:

• Customer Interaction: Manage incoming calls, emails, chats, and tickets in a timely and professional manner.
• Issue Resolution: Identify and assess customer needs to achieve satisfaction and provide accurate, valid, and complete information by using the right methods/tools.
• Problem Solving: Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Customer Records: Maintain records of customer interactions, process customer accounts, and file documents.
• Feedback Collection: Gather customer feedback, identify service issues, and suggest solutions to improve customer satisfaction.
• Knowledge Sharing: Stay updated on product knowledge, services, processes, and other relevant information to better serve customers.
• Team Collaboration: Work closely with other departments to resolve customer issues and improve the customer experience.

Qualifications:

• Strong communication and interpersonal skills
• Empathy and patience with a customer-centric attitude
• Excellent problem-solving and multitasking abilities
• Proficiency in customer service software, databases, and tools (e.g., CRM systems)
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to prioritize tasks effectively and work under pressure
• Strong work ethic with a high level of professionalism
• Collaborative team player with a willingness to learn

11 years later with a dominant online presence and over 200 offline studios, Pepperfry has blurred the lines between online and offline