Customer Support Job in Chennai at STAR Health and Allied Insurance Co.ltd.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Identify and troubleshoot customer issues, escalating them to relevant teams when necessary.
• Track and follow up on open cases to ensure resolution and customer satisfaction.
• Act as the voice of the customer within the organization, sharing feedback and suggestions to improve customer experience.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Work closely with sales, product, and technical teams to address customer needs effectively.

Required Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Proficiency in using CRM tools and basic computer applications (e.g., Microsoft Office Suite).

They began their operations in 2006 as India's first standalone Health Insurance provider. They offer innovative products in the health, personal accident and overseas & domestic travel insurance.