Customer Support Job in Noida at Trackier

Job Description

• You will be working indirectly with customers and providing support over technical and nontechnical queries related to the product.
• Handle customer complaints actively and ensure its resolution on time.
• Troubleshoot any technical inadequacies.
• Track the common issues faced by the customers and follow-up regarding the same with the technical team.
• You will be part of the Onboarding and Support process with the Customer Success team.
• Excellent verbal and written communication skills in English to interact with clients over different channels.
• Optimizing Support Process and Maintaining Support Documentation, Knowledge base and FAQs.
• Notifying any technical bug to the development team and updating clients for the same.
• Responsible for timely response and resolution to client queries.
• Help build the support system for the organisation.
• Work closely with the technical team for new developments.
• Working closely with Account Managers for problem-solving techniques.
• Efficient communication with Clients.
• Maximize the satisfaction rate of customers over support.

Requirements

• Experience Required- 0-6 months
• Educational Qualification- B.tech/B.E Degree
• Good written & verbal communication and Analytical Skills
• Willing to interact with Clients (Domestic & International)
• Google Analytics Knowledge will be preferred
• Knowledge of Digital marketing will be an added advantage.

In our industry, we’re proudly outcompeting a number of international counterparts to clock more than USD 5mn in annual revenue without any external funding.