Customer Success Technical Architect Internship in Mumbai at Confluent
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Customer Success Technical Architect
Confluent
Part Time Job
Not Disclosed
< 1 month
Posted 30+ days ago
Location
- Mumbai
Skills Required
- JVM
- Java
- Customer Success
- Customer Support
- Software Development
- B2B Sales
- Analytical skills
About this Job
Confluent India is hiring for the role of Customer Success Technical Architect!
Responsibilities of the Candidate:
- Champion and advocate for the customer within Confluent - you will be the voice of the customer and will have to coordinate between Confluent’s Sales, Product, and Services.
- Support and Training teams to drive customer success.
- Develop and present periodical customer reviews to Confluent senior management.
- Help address customer issues alongside Confluent Support Engineers and Core Engineering.
- Leverage knowledge of your customers’ environments to assist Support Engineers and Professional Services teams in better serving your customers.
- Leverage knowledge of your customers’ environments and use cases to influence the roadmap of Confluent products.
- Complete analysis and present periodic reviews of operational performance to customer leadership.
- Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
- Help to educate your accounts on best practices for using the Confluent platform.
- Recommend proactive measures to help customers avoid issues and to ensure customer success (e.g. professional services engagements, training sessions, on-site visits, etc.).
Requirements:
- Demonstrated success in Customer Success, Customer Support, or Professional Services function for a product/SaaS company with enterprise customers
- Strong desire to tackle hard technical problems and proven ability to do so with little or no direct daily supervision
- Ability to learn new technology quickly, as well as a strong interest in doing so!
Excellent communication skills and an ability to concisely explain tricky issues and complex solutions - Experience with Java Virtual Machine (JVM) tuning and troubleshooting
- Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
- Exceptional interpersonal communications capabilities demonstrated through a history of successful B2B infrastructure software development projects
- Project management experience, as you’ll need to be able to coordinate across various Confluent teams to ensure success for your accounts
- Bachelor’s level degree in Computer Science or an engineering, mathematics, or another quantitative field
- Ability to thrive in ambiguity in a fast-paced, deadline oriented start-up environment
- Demonstrated ability to manage multiple projects at a time while paying strict attention to detail and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention.
- Prior experience working for a technology start-up
- Proficiency in Java
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Confluent
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