Customer Success Specialist Job in Bengaluru at Diligent Corporation

Diligent Corporation is hiring for the role of Customer Success Specialist!

Responsibilities of the Candidate:

• Gain working knowledge of internal systems such as Salesforce.com, entitlement platforms, and internal communication tools through training and on-the-job learning.
• Assist in maintaining accurate records of entitlement actions, customer data, and internal communications in accordance with company standards.
• Manage daily tasks with close supervision, learning to prioritize assignments based on urgency, impact, and business needs.
• Review and process customer opportunities related to the Diligent suite of products. Accurately input entitlement details into Salesforce and other internal tools, ensuring correct setup aligned with contractual terms.
• Lead the end-to-end activation of customer accounts, ensuring entitlements are provisioned accurately and promptly based on the purchased products and services.
• Perform routine audits and data quality checks to ensure completeness, consistency, and accuracy of customer and contract records in Salesforce.
• Support various projects including the rollout of new solutions, process improvements, and system enhancements related to product entitlement workflows.

Requirements:

• Strong academic qualifications (bachelor’s degree in business administration, marketing or a related field/B. Tech/B. E)
• Good working knowledge of advanced excel.
• Strong attention to detail and ability to handle repetitive tasks with accuracy.
• Demonstrated ability to respond promptly to inquiries and requests from internal teams.
• Excellent time management skills to meet deadlines and manage competing priorities effectively.
• Good verbal and written communication skills to interact with team members and stakeholders.
• Ability to adapt changes in processes and systems in a dynamic business environment.