Customer Success Specialist Job in Pune at Pattern

Pattern is hiring for the role of Customer Success Specialist!

Responsibilities of the Candidate:

• Planning and executing day-to-day administrative and operational tasks
• Collaborating with team members on various tasks and projects
• Daily correspondence with customers through Zendesk
• Resolving customer issues and inquiries in a timely and organized manner
• Creating reports regarding monthly job-related activities

Requirements:

• Proficiency in both spoken and written English communication is required
• The ability to empathize, actively listen, and communicate clearly with customers and maintain a high level of customer satisfaction and a positive customer experience
• Experience working in seller central platforms such as Amazon and Shopify is preferred
• Experience working in a ticketing system like Zendesk is highly desirable
• Experience working with AI tools related to the customer experience is highly desirable
• Proficiency in Google Sheets/Excel
• Proficiency in time management, great attention to detail, and strong organizational skills