Customer Success Representative Job in Noida at Netcom Learning

Netcom Learning is hiring for the role of Customer Success Representative!

Responsibilities of the Candidate:

• Reinforcing a customer-first culture. 
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and ensure the customers’ experience.  
• Ensure alignment of customer success motion, insights and actions with Product, Marketing, Sales, and Operations Departments.  
• Align with the Executive Learning Consultant around key metrics and objectives, including a plan of action for understanding where at-risk customers exist, where growth opportunities exist and developing a strategy to execute against an account plan together
•  Manage the ongoing post-sales experience with the customer, including registration, ongoing optimization, monitoring classroom experience, monitoring usage to determine if upsell opportunities exist and mitigating risks to ensure a healthy return of business. 
• Attend SME calls & Project manage calls for actions of all SME meetings. 
•  Execute Thank you mail campaign for the Customer DM 
• Send a gift basket to a qualified Customer DM 
• Send the CEO Book campaign to all qualified Customer DM's 

Requirements:

• Excellent communication skills 
• Open to work in the EST shift. 
• Prior experience in the said profile.