Customer Success Operations Coordinator Job in Chennai at Forbes Advisor

Forbes Advisor is hiring for the role of Customer Success Operations Coordinator!

Responsibilities of the Candidate:

• Manage and update internal databases and tracking tools that are used by the wider Customer Success team
• Work with the Production team to create our advertiser’s promotional placements to be published on Forbes Health properties
• Support Customer Success Manager in onboarding and executing new customer initiatives 
• Manage collection of creative assets, tracking, and ad verification from clients/agency contacts and coordinate with Customer Success Manager
• Audit existing partner placements to optimize performance and monetization and drive revenue growth
• Project manage and coordinate with internal teams on all necessary elements for campaign execution
• Work with internal teams on billing reconciliation and revenue tracking/forecasting

Requirements:

• Customer experience advocate with an entrepreneurial spirit who thrives in a team, goal-oriented environment
• 2+ years of proven digital advertising and/or affiliate marketing experience
• Familiarity with various affiliate platforms such as Impact, ShareASale, CJ, and Rakuten, a plus
• Exceptional communication and organizational skills
• Ability to manage stress well and juggle multiple account challenges at once
• Extremely detail-oriented
• Fluent in Microsoft Word, Excel, and PowerPoint
• Experience in WordPress, a plus

Benefits:

• Day off on the 3rd Friday of every month (one long weekend each month)
• Monthly Wellness Reimbursement Program to promote health and well-being
• Paid paternity and maternity leaves
• Fully stocked pantry
• Gaming area with table tennis, pool, and carom tables
• Amphitheater for screening sports events, movies, and town hall