Customer Success Manager (SaaS) Job in Bengaluru at Sprinto
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Customer Success Manager (SaaS)
Sprinto
Full Time Job
Not Disclosed
3-5 years
Posted 30+ days ago
Location
- Bengaluru
Skills Required
- B2B Sales
- Communication Skills
- Cloud Services
- Building Relationships
- Revenue retention
About this Job
Sprinto is hiring for the role of Customer Success Manager (SaaS)!
Responsibilities of the Candidate:
- Onboard clients on the Sprinto platform and give them a top-notch customer experience
- Regular and proactive communication with customers about product updates and action plans
- Work closely with our Product and Engineering teams to help improve our product offering
- Customer Advocacy is a key responsibility of this role - client testimonials, G2 reviews, case studies, etc.
- Customer and Revenue Retention – Ensuring that customers stay happy and invested with Sprinto
- When required, assist the Sales team with answering technical questions about the product
Requirements:
- You have 3-5 years of experience in a B2B SaaS product company
- You have excellent written and verbal communication skills – most of the time you would be speaking with a customer
- You have a good understanding of cloud technology - words like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you
- You enjoy talking to customers and building a relationship – Being the go-to person for customers makes you happy
- You are systematic and methodical - you make commitments and meet them consistently. Customer information is at your fingertips, and you are quick to identify any business opportunity
- You have strong prioritization skills and the ability to work with customers across timezone
Eligible Degrees
+94 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Sprinto
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