Customer Success Manager (Fashion) Job in Gurgaon at FlixStock

Flixstock is hiring for the role of Customer Success Manager (Fashion)!

Responsibilities of the Candidate:

• Customer Success Strategy: Develop and execute a comprehensive customer success strategy that aligns with the company's business objectives and customer needs.
• Customer Relationship Management: Oversee key customer relationships and act as a strategic advisor to clients, ensuring their success and growth with our solutions.
• Customer Advocacy: Champion customer needs and feedback within the organization, advocating for improvements and delivering exceptional customer experiences.
• Data Analysis and Metrics: Monitor and analyze customer success metrics and key performance indicators to measure the effectiveness of customer success initiatives and identify areas for improvement.
• Cross-functional Collaboration: Collaborate with sales, marketing, product, and support teams to ensure a seamless and cohesive customer experience.
• Renewals and Expansion: Drive customer retention and expansion opportunities by identifying upsell and cross-sell opportunities and facilitating contract renewals.
• Customer Success Programs: Develop and implement customer success programs, including training, webinars, and customer engagement initiatives.
• Customer Feedback Loop: Establish a strong feedback loop with customers to gather insights, measure customer satisfaction, and drive continuous improvement

Requirements:

• 2+ years of relevant experience in the fashion industry.
• Proven track record of driving customer success, retention, and revenue growth in a B2B SaaS environment.
• Strong leadership and team management skills, with a focus on mentorship and talent development.
• Exceptional communication and interpersonal skills to effectively engage with customers and internal stakeholders.
• Strategic thinking and problem-solving abilities to address customer needs and challenges. 
• Customer-centric approach with a passion for delivering exceptional customer experiences. 
• Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and business requirements