Customer Success Manager-Delhi Job in Delhi at ClearTax

ClearTax is hiring for the role of Customer Success Manager!

Responsibilities of the Candidates:

• Understand customers’ business and program objectives.
• Understand and demonstrate value to the customer.
• Drive product adoption and ensure exceptional user experience
• Discover and solve stated and not stated customer problems
• Help build loyalty by creating an excellent relationship with the customers
• Manage the entire customer lifecycle – onboarding, planning and implementation, deployment and ongoing usage
• Monitor customer usage throughout the customer lifecycle to not only identify and prioritize at-risk accounts but also run standardized plays to mitigate churn
• Manage account health and identify opportunities to improve product offering
• Serve as the voice of the customer and provide internal feedback to Product, Content, and other teams on how we can better serve our customers
• Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs
• Alongside the support teams, resolve any issues and problems faced by customers and manage complaints in order to maintain trust
• Understand the product philosophy and roadmap to be able to articulate these to the customers during discussions
• Use analytics to identify usage patterns and create metrics
• Develop a deep understanding of the ClearTax product
• Understand product capabilities to craft the perfect solution
• Educate customers on ClearTax best practices and self-service
• Ensure proper recording and closure of all issues

Requirements:

• 1+ years of experience using customer success software, CRM software, and Google Applications
• Experience working with clients in the technology or SaaS industry is preferred.
• Fanatical about customer success and tenacious at driving long-term customer value.
• Flexibility to adapt with the demands of the business
• Self-starter with a proven track record of driving customer success at all levels.
• Good at Handling stressful situations and deadline pressures well