Customer Success Manager-Delhi Job in Delhi at ClearTax

Cleartax is hiring for the role of Customer Success Manager!

Responsibilities of the Candidate:

• Understand customers’ business objectives and align program outcomes accordingly.
• Demonstrate and communicate the value of the product to customers.
• Drive product adoption and ensure a smooth, exceptional user experience.
• Identify and solve both stated and unstated customer problems.
• Foster loyalty by building strong, lasting relationships with customers.
• Manage the entire customer lifecycle, including onboarding, implementation, deployment, and ongoing usage.
• Monitor customer engagement to detect at-risk accounts and apply strategies to reduce churn.
• Maintain account health and identify opportunities for product enhancement.
• Act as the customer’s voice, providing feedback to Product, Content, and other teams.
• Educate customers about relevant features and ensure they understand the product’s value.
• Collaborate with support teams to resolve customer issues and build trust.
• Communicate the product philosophy and roadmap to customers effectively.
• Use analytics to track usage patterns and define relevant metrics.
• Develop expertise in the ClearTax product and deliver customized solutions.
• Train customers in Cleartax best practices and guide them toward self-service options.
• Ensure proper documentation and closure of all customer-related issues.

Requirements:

• 1+ years of experience with customer success tools, CRM software, and Google applications.
• Preferable experience working with technology or SaaS clients.
• Passionate about driving long-term customer success and value.
• Adaptable to meet business demands.
• Self-motivated with a track record of improving customer success outcomes.
• Skilled in managing stressful situations and meeting deadlines effectively