Customer Success Manager Job in Bangalore at MoEngage

Moengage is hiring for the role of Customer Success Manager!

Responsibilities of the Candidate:

• Onboard customers with Integration support and drive adoption of the product
• Be the point of contact for Accounts and be responsible for the growth of the customer
• Build relationships with marketing and product team POCs of the customer
• Provide relevant CRM and mobile marketing automation expertise to the Customers
• Advise clients on the most effective ways to use the MoEnagage Platform
• Be a Product Evangelist, consulting the top internet companies on their grow

Requirements:

• 1 to 3 years of experience with clients or managed accounts, across Technical, Presales, and Technical Account Management
• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
• Ability to understand customer requirements and see how MoEngage can add value in various ways.
• Take ownership of the relationship post-sales and grow the customer
• Champion the product and be an evangelist
• Empathy - Needed in any client-facing role, also important for working with other teams.
• Strong written and verbal communication skills Perks
• Work at Scale and challenge yourself
• Work with a smart team which grew up in the Mobile First world
• Work on an award-winning product, tech and scale
• We have you sorted with our coolest tech and software- Gainsight
• Our learning program - Xcelerator to power your learning goals
• CSM Leaders like nowhere else and the coolest team you can imagine