Customer Success Manager Job in Bangalore at Fireflies

Fireflies.ai is hiring for the role of Customer Success Manager!

Responsibilities of the Candidate:

• Customer Onboarding: Assist new customers in getting started with our product, providing guidance, and training, and ensuring a smooth onboarding process.
• Account Management: Develop and maintain strong relationships with key customer accounts. Act as their main point of contact and advocate within the company. Exploring expansion opportunities and PLS
• Product Expertise: Become an expert in our SaaS product(s) and stay updated on new features and enhancements. Be able to effectively communicate product benefits and solutions to customers.
• Customer Training: Create and deliver training materials and webinars to help customers maximize the value of our product.
• Customer Support: Address customer inquiries, resolve issues, and escalate when necessary. Ensure timely responses to customer support tickets.
• Customer Feedback: Gather customer feedback, case studies, quotes, g2 reviews, and insights to provide input to the product development team for continuous improvement.
• Renewals and Upselling: Monitor customer usage and work on renewing subscriptions. Identify opportunities for upselling and cross-selling additional services or features.

Requirements:

• Bachelor's degree in a relevant field (Business, Marketing, Computer Science, etc.).
• Previous experience in a Customer Success role, preferably within the B2B SaaS industry.
• Strong communication, interpersonal, and relationship-building skills.
• Excellent problem-solving abilities and a customer-centric mindset.
• Proven ability to work independently and as part of a team.
• Familiarity with Customer Relationship Management (CRM) software is a plus.