Customer Success Manager Job in PAN India at Netsmartz

Netsmartz is hiring for the role of Customer Success manager!

Responsibilities of the Candidate:

• Sustain business growth and profitability by maximizing value.
• Promote value through customer experience.
• Assist in creating training courses, educational materials, and communication infrastructure.
• Handle and resolve customer requests and complaints and retain clients.
• Mediate between clients and the organization.
• Minimize customer churn.
• Aid in product design and product development.
• Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value.
• Improve brand image by getting client reviews and testimonials.
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives