- 1+ years of experience using customer success software, CRM software, and Google Applications.
- Experience working with clients in the technology or SaaS industry is preferred.
- Fanatical about customer success and tenacious at driving long-term customer value.
- Flexibility to adapt with the demands of the business.
- Self-starter with a proven track record of driving customer success at all levels.
- Good at handling stressful situations and deadline pressures well.
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Customer Success Manager Job in Mumbai at ClearTax
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Customer Success Manager
ClearTax
Full Time Job
Not Disclosed
1-2 years
Posted 30+ days ago
Location
- Mumbai
Skills Required
- Customer Success
- CRM Software
- Problem Solving
- Product Management
About this Job
Cleartax is hiring for the role of Customer Success Manager !
Responsibilities of the Candidate:
- Understand customers’ business and program objectives.
- Understand and demonstrate value to the customer.
- Drive product adoption and ensure exceptional user experience.
- Discover and solve stated and unstated customer problems.
- Help build loyalty by creating an excellent relationship with the customers.
- Manage the entire customer lifecycle – onboarding, planning and implementation, deployment, and ongoing usage.
- Monitor customer usage throughout the customer lifecycle to identify and prioritize at-risk accounts and run standardized plays to mitigate churn.
- Manage account health and identify opportunities to improve product offering.
- Serve as the voice of the customer and provide internal feedback to Product, Content, and other teams on how we can better serve our customers.
- Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs.
- Alongside the support teams, resolve any issues and problems faced by customers and manage complaints in order to maintain trust.
- Understand the product philosophy and roadmap to articulate these to customers during discussions.
- Use analytics to identify usage patterns and create metrics.
- Develop a deep understanding of the Cleartax product.
- Understand product capabilities to craft the perfect solution.
- Educate customers on Cleartax best practices and self-service.
- Ensure proper recording and closure of all issues.
Requirements:
Eligible Degrees
MBA / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses
+95 More
Who can apply
Work Experience: 1-2 years
Eligible Graduation Years: 2024, 2023, 2022
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About ClearTax
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