Customer Success Manager Job in Bangalore at Commvault Cloud

Commvault Cloud is hiring for the role of Customer Success Manager!

Responsibilities of the Candidate:

• Act as a customer's guide throughout their journey, ensuring they achieve all milestones in their activation, onboarding, adoption, and renewal phases.
• Develop dynamic success plans that demonstrably deliver on customer expectations and handle exceptions. Act as a trusted advisor for customers, using internal business relationships and processes to resolve concerns and improve the customer experience.
• Build strong customer relationships that help retain and expand their footprint with Metallic. Lead customer meetings and ongoing business reviews, presenting progress on key success criteria.
• Monitor account health and important metrics to ensure continued adoption and alignment with customer objectives for overall success. Proactively identify and prevent churn risk.
• Facilitate Metallic onboarding, including key processes, customer enablement, escalation pathways, and initial account/user setup. Develop ongoing nurture and education campaigns that promote software value and help grow customer loyalty and retention.
• Deliver customer renewals and expansions, meeting financial targets set by Commvault Leadership. Ensure customers move efficiently through their journey phases, meeting the time-sensitive goals set by Commvault Leadership.
• Deliver technical onboarding for Metallic O365 workloads, including basic cloud configuration and administration tasks. Ensure revenue and sentiment goals are accomplished for your assigned book of business.
• Present the status of revenue, sentiment, and engagement monthly in internal business reviews, highlighting areas of risk and driving mitigation. Find opportunities to drive customer loyalty, delight customers with product knowledge, and the ability to identify their unmet needs and drive the next steps.

Requirements:

• Possess a strong understanding of customer success and/or customer experience methodologies.
• Map customers' business requirements to product capabilities and work autonomously to deliver on responsibilities and objectives.
• Exhibit excellent interpersonal skills, with the ability to guide change and empower various partners, supported by strong communication, presentation, and influencing abilities.
• Be highly organized with strong project management skills in a fast-paced and rapidly evolving product landscape.
• Complete internal sales handovers to ensure a smooth customer experience, maintaining continuity of relationships by understanding customer needs before engagement.
• Demonstrate experience as a self-starter, maintaining technical proficiency in a fast-paced and dynamic competitive product landscape.
• Leverage skills and experience to find opportunities, drive value, and prioritize what matters most for customers and the business.