Customer Success Management - Trainee Job in Mohali at Jungleworks

JungleWorks is hiring for the role of Customer Success Management - Trainee!

Responsibilities of the Candidate:

• Manage assigned customer relationships for successful product use, retention, and satisfaction
• Prepare and nurture customers to become product advocates
• Help customers achieve their educational goals using our products
• Identify and address common customer issues
• Advocate customer needs cross-departmentally
• Identify and develop up-sell opportunities
• Respond to customer queries via email and telephone

Requirements:

• Strong written and verbal English communication skills
• Techno-commercial mindset with understanding of various use cases
• Graduation with an engineering background preferred
• Strong teamwork skills with ability to work independently
• Comfortable with night and flexible shifts