Customer Success Management Associate Job in Bengaluru at Moody's

Moody's is hiring for the role of Customer Success Management Associate!

Responsibilities of the Candidate:

• Meet or exceed activity-based KPIs that align with the company’s vision and objectives.
• Lead the post-sales client lifecycle, coordinating key internal stakeholders from Sales right through to Product.
• Drive the retention of clients within an assigned book of business.
• Achieve clients’ desired outcomes by developing relationships built on trust and integrity.
• Collaborate with Product Management and Product Strategy to promote improvement in product quality and coordinate regular client feedback forums.
• Empower and enable clients by anticipating potential points or pitfalls and introducing them to suitable best practices.
• Work closely with clients to help them achieve self-sufficiency, ensuring they are coached effectively throughout the lifecycle.

Requirements:

• Undergraduate/first-level degree (e.g., Bachelor’s degree) required, with coursework in business, economics, finance, marketing, or related fields
• A Moody's employee at this level would typically have 2-3+ years’ experience working in direct business-to-business client-facing roles with experience within a SaaS, commercial data, analytics, regulatory, or finance industry
• Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, and supplier and credit risk use cases
• Ability to present high-level information as well as detailed demonstrations of products & services
• Excellent verbal/written communication and presentation skills
• Ability to work both independently and within a team environment, with focus and high attention to detail