Customer Success - HubSpot Expert Job in Gurgaon at LCX

LCX is hiring for the role of Customer Success - HubSpot Expert!

Responsibilities of the Candidate:

• Being able to provide product support and training to help create more product value for customers 
• Able to provide proactive problem resolutions
• Develop healthy customer relationships
• Evaluate and analyse customer need
• Handle support tickets and provide online chat inquiries and email replies to services to customers.
• Handle customer inquiries, complaints, advice, and suggestions via email and chat tools.
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
• Handle customer requests, any special cases, or ad hoc tasks.

Requirements:

• Proactive Approach
• Needs someone with a blockchain and crypto background.
• Should be comfortable with rotational shifts.
• Excellent customer service and communication skills.
• Must have knowledge of HubSpot
• Native or fluent written English is required.
• Ability to work in both a team environment and autonomously
• Demonstrate a high degree of honesty, integrity, and confidentiality with a strong sense of responsibility and teamwork spirit.
• Have a background and proven experience in providing support to customers in the crypto field
• Strong passion to provide support to customers.
• Passionate about cryptocurrencies and fintech.
• Be smart, able to resolve inquiries in a professional way
• Have good contacts in the crypto industry