Customer Success Executive Job in Bengaluru at Groww

Groww is hiring for the role of Customer Success Executive!

Responsibilities of the Candidate:

• Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries. 
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. 
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. 
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention preferred.

Requirements:

• Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM). 
• 50% cutoff – 10th, 12th and Graduation. 
• No backlogs and Gap years during education
• Eagerness to learn about the company's products and their capabilities.
• Ability to manage a high volume of inbound customer queries.
• Technical aptitude and the ability to understand and explain complex concepts in simple terms.
• Ability to empathize with the customer and high customer centricity.
• Knowledge of other regional languages is helpful if the company works within the country.