Customer Success Executive Job in Noida at Simulanis Solutions Private Limited

Simulanis Solutions Private Limited is hiring for the role of Customer Success Executive!

Responsibilities of the Candidate:

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their unique goals and challenges.
• Proactively engage with clients to ensure they are maximizing the value of our XR solutions and addressing any issues or concerns.
• Collaborate with cross-functional teams including Sales, Product Development, and Technical
• Support to deliver exceptional service and support to clients.
• Conduct regular check-ins, trainings, and Q&A sessions to educate clients on product features and best practices.
• Gather feedback from clients to identify areas for improvement and contribute to product enhancements and updates.
• Monitor key performance metrics and outcomes to track client satisfaction and success.
• Willingness to travel up to 25% of the time to client sites to monitor solution usage and ensure customer satisfaction.

Requirements:

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• Proven experience in a customer-facing role, preferably in the XR, technology.
• Familiarity with CRM software and customer support tools is a plus.
• Strong interpersonal and communication skills, with the ability to build rapport and effectively convey complex information to diverse audiences.
• Excellent problem-solving abilities and a proactive approach to addressing client needs and concerns.
• Passion for immersive technologies and a desire to drive innovation in the XR industry.