Customer Success Executive Job in Bengaluru at Comsol Multiphysics Private Limited

Comsol Multiphysics Private Limited is hiring for the role of Customer Success Executive! 

 Responsibilities of the Candidate:

• Drive customer onboarding and ensure smooth deployment of COMSOL® software licenses.
• Proactively engage with customers through regular check-ins and satisfaction reviews.
• Collaborate closely with the technical support and application engineers to address customer challenges.
• Identify opportunities for customer success stories, coordinate with internal stakeholders, and drive the process from initiation to publication.
• Collaborate with the sales and marketing teams in Go-To-Market (GTM) activities, contributing customer insights, success stories, and feedback that enhance campaign effectiveness and product positioning.
• Assist in planning and executing customer webinars, workshops, and conferences.
• Maintain accurate records of customer interactions, usage trends, and engagement metrics in the CRM system.
• Facilitate feedback loops between customers and marketing teams to improve user experience.
• Contribute to shaping COMSOL India’s customer success framework, processes, and best practices.

 Requirements:

• Bachelor’s degree in engineering, science, applied physics, or related technical field.
• 1–3 years of experience in customer success, technical support, inside sales, or application engineering.
• Basic knowledge of simulation, CAE, or engineering software is an advantage.
• Excellent verbal and written communication skills, with the ability to interact with technical and non-technical stakeholders.
• Strong organizational, analytical, and multitasking skills.
• Familiarity with COMSOL Multiphysics® or other leading simulation and engineering software tools.
• Experience in supporting post-sales customer interactions and helping users derive value from technical or software solutions.
• Exposure to developing customer-facing content, including case studies, success stories, or technical articles.
• Demonstrated ability to collaborate effectively across cross-functional teams including sales, marketing, and technical support.