Customer Success Executive Job in Bangalore at Ascendion

Ascendion is hiring for the role of Customer Success Executive!

Responsibilities of the Candidate:

• Serve as the primary point of contact for customers, ensuring a smooth onboarding experience.
• Understand client needs and help them leverage the product effectively to achieve business goals.
•  Build strong, long-term relationships to enhance customer satisfaction and retention.
• Monitor customer health, usage patterns, and proactively address potential issues.
• Coordinate with internal teams (sales, product, support) to resolve client queries promptly.
• Conduct regular business reviews and provide insights to improve the customer experience.
• Identify upsell/cross-sell opportunities and collaborate with the sales team.
• Maintain accurate customer records and documentation in CRM tools

Requirements:

• Excellent communication skills.
• Customer-first mindset.
• Proactive issue resolution.
• Strong relationship-building skills
• Bachelor's degree in Business Administration or related field.