Customer Success Executive Job at Sense

Sense is hiring for the role of Customer Success Executive!

Responsibilities of the Candidate:

• Plan, coordinate, and execute end-to-end operational workflows, including scheduling, logistics, content creation, and participant communication.
• Design and develop visually appealing presentations and materials using Canva or similar tools.
• Use Google Sheets to manage schedules, track participation, monitor performance, and generate insights for operational improvements.
• Collaborate with cross-functional teams (marketing, sales, content) to ensure operations align with business objectives.
• Manage webinar platforms, including technical setups, live broadcasting, recording, and post-event analysis.
• Handle customer support inquiries across channels (email, chat, phone), ensuring timely resolution of issues.
• Monitor performance metrics and analyze data to optimize strategies and enhance efficiency.
• Stay updated with industry trends and best practices to ensure innovative and effective operations.
• Develop standardized processes, documentation, and guidelines for operational and customer support workflows.
• Provide training and technical support to team members to ensure seamless execution.

Requirements:

• Experience: Proven experience in conducting or managing webinars, customer support operations, or other workflows, with a solid understanding of coordination processes.
• Design Skills: Proficiency in creating engaging presentations on Canva or similar design platforms.
• Communication: Excellent written and verbal communication skills to effectively manage operations, customer queries, and stakeholder engagement.
• Technical Expertise:Proficiency in webinar platforms like Zoom Webinars, GoToWebinar, WebEx, or similar tools.Understanding of webinar technology, including audio/video setups, live streaming, and troubleshooting.
• Customer Support Skills: Experience in handling customer queries via email, chat, or phone.
  Ability to resolve issues effectively and maintain a high level of customer satisfaction.
• Analytical Mindset: Proficiency in data analysis and reporting tools like Google Analytics, webinar platform analytics, and Google Sheets for organizing and tracking operational data.
  Ability to assess performance metrics and provide actionable insights.
• Organizational Skills: Detail-oriented and highly organized, capable of managing multiple tasks and deadlines. Proactive problem solver with a customer-centric approach to delivering exceptional experiences.