Customer Success Executive Job in Bengaluru at Jumbotail

Jumbotail is hiring for the role of Customer Success Executive!

Responsibilities of the Candidate: 

• Acquire your set of customers and manage the initial incubation processes to understand the flow of acquisition and incubation
• Activate your set of customers through high impact at the time of acquisition & using scalable mechanism
• Use scalable resources for acquisition and updating newer versions of the app in the long run
• Drive recency of the customer and make sure customers are transacting in our platform
• Own overall relationships with assigned customers, which include: Increasing product adoption, and ensuring retention, satisfaction and success.
• Establish an emotional connection with each assigned customer and drive continued value of Jumbotail products and services.
• The program manages any escalations related to assigned customers.
• Work with customers to establish critical Issues or Issue patterns and aid the customers by scalable fashion
• Own Jumbotail business transparency to the assigned customers.
• Work to identify & develop opportunities to another business team to increase the share of the wallet of the customer
• Build a culture of customer point of view in all the business discussion
• Advocate customer needs/issues cross-functionally
• Develop, prepare, and nurture customers for Jumbotail & Government policies and legal aspects.

Requirements:

• Proficiency in Kannada language as most of our customers communicate in their regional languages. 
• Willingness to work on the field and get hands dirty
• Passion for working with startups, especially food and grocery industry
• Willingness to go above and beyond for customers with high bias for action
• Graduation/Masters from Tier1/Tier2 college of the state
• Passion to go above and beyond to solve customer problems
• Ability to work with constraints of cost, resources and time
• Highly data-oriented approach and ability to understand problems using data
• Knowledge of Excel, SQL and any other analytical tools will be an added advantage
• Inclination to work in technology-enabled environment and ability to understand change in technology
• Ability to use scalable resources to get things done
• Ability to collaborate cross-functionally for customer-related issues/escalations
• Ability to think on feet and examine any problem in a structured manner