Customer Success Executive Job in Bengaluru at Plum

Plum is hiring for the role of Customer Success Executive!

Responsibilities of the Candidate:

• Help employees and employers use their health insurance and health benefits in the most seamless way possible
• Develop a deep level of understanding and knowledge of the entire product, systems, and processes
• Address queries regarding the product and service in a timely and accurate way via phone, email, or chat
• Develop and implement processes in support
• Meet response time for queries in support 
• Coordinate with insurance partners for resolution/clarifications if needed
• Interact with internal and external teams to ensure quick resolution of customer issues
• Drive 100% customer retention by delivering extraordinary experience

Requirements: 

• At most 2 years of experience in customer service/support on voice/chat/email 
• Great command of English (both oral and written)
• Comfortable using modern tools like Intercom, Slack, Freshworks, Google Suite and Hubspot
• Ideally worked at a startup