Customer Success Executive Job in Bengaluru at Groww

Groww is hiring for the role of Customer Success!

Responsibilities of the Candidate:

• Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred

Requirements:

• Eagerness to learn about the company's products and their capabilities.
• Ability to manage a high volume of inbound customer queries.
• Technical aptitude and the ability to understand and explain complex concepts in simple terms.
• Ability to empathize with the customer and high customer centricity.
• Knowledge of other regional languages is helpful if the company works within the country.