Customer Success Engineer Job in Hyderabad at Digital Ocean

Digital Ocean is hiring for Customer Success Engineer!

Responsibilities of the Candidate :

• Respond to technical and product questions generated by our customers through tickets, emails, chats, or phone calls
• Troubleshoot application and product issues
• Quickly learn DigitalOcean systems and adapt to rapid changes
• Work both collaboratively and independently within a team setting (we love Slack!)
• Identify, communicate, and document process & policy improvement 
• Incident management and escalations
• Help combat fraud and abuse on the platform
• Collaborate with other teams and departments to improve the customer's experience
• Help architect HA solutions for fast-growing and new customers

Requirements :

• Strong background in cloud technology and Linux systems
• Passionate about technology and customer support
• Strong identity with our brand and team culture
• Strong analytical skills and pattern recognition
• Prior experience in similar environments in Customer Success, or Solutions Architecture type roles.
• Strong communication skills, with the ability to explain technical concepts in clear and concise terms
• A desire to get the best out of everyone on their team with the ability to balance the demands of multiple constituencies, define priorities, and set appropriate expectations.