Customer Success Engineer Job in Bengaluru at Jamf

Jamf is hiring for the role of Customer Success Engineer!

Responsibilities of the Candidate:

• Complete new customer onboarding tasks, including configuration and best practice recommendations.
• Develop and maintain a proficient level of knowledge of relevant Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion.
• Contribute to departmental and customer-facing documentation.
• Provide support to teammates and partners.
• Deliver technical training to the customer as necessary to find success with Jamf solutions.
• Coordinate with Jamf Customer Success team to ensure alignment on customer needs and opportunities.
• Apply systematic troubleshooting, problem-solving, and a problem-management mindset to ensure successful implementation and long-term sustainability for customer environments.
• Perform other duties and special projects, as assigned.
• Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization.
• Adhere to the highest moral, ethical, and legal standards to deliver an environment that promotes and respects innovation and creativity.
• Support and promote a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work.

Requirements:

• Have a minimum of 2 years' experience successfully supporting enterprise technology in production environments.
• Have a minimum of 2 years' experience demonstrating exceptional customer service skills.
• Be able to communicate complex technical concepts in an easy-to-understand, non-technical manner.
• Have excellent written and verbal customer communication skills.
• Have a minimum of 2 years’ experience with server operating systems, including Windows Server, RHEL, or Ubuntu.
• Have experience of providing technical training and associated best practices.
• Have proficiency in the Apple platform.
• Have knowledge of networking fundamentals (TCP/IP, DNS, VPN).
• Have experience of Mobile Device Management and/or Unified Endpoint Management solutions.
• Be familiar with Agile development methodology.